Return & Refund Policy

Our Freshness Guarantee

At Copper Door Coffee Roasters, we take pride in the quality of our beans. Because coffee is a perishable food item, we do not accept returns or exchanges on coffee products once they have shipped.

However, we want you to love your brew. If you are unsatisfied with your order, or if your items arrived damaged or incorrect, please reach out to us within 14 days of delivery.

How to Resolve an Issue

If there is a problem with your order, please follow these steps:

1. Contact Us: Email our support team at orders@copperdoorcoffee.com with your order number.

2. Details: Include a brief description of the issue (and photos if the packaging was damaged during transit).

3. Resolution: We will work with you to make it right, which may include a replacement shipment or a credit toward a future purchase at our discretion.

Refunds 

If a refund is approved, it will be processed automatically to your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.